Seun Sabitu
Client Experience & Risk Operations Leader
Nearly a decade leading client experience in regulated financial services and fintech.
Leads frontline teams of 6 to 9, stops account takeover and social engineering fraud,
and generates millions in new business annually, while building teams people ask to join.
- MillionsNew business a year
- 100%Audit scores every year
- 30%Faster resolution time
- 30%Better fraud detection at Mogo
- 50+People developed
- 0Employee-relations issues
Experience
Member Service Manager
Cambrian Credit Union · Winnipeg, Canada
2018 – Present
- Leads a frontline team of 6 to 9 in a top-volume location that is consistently the highest-performing in the organization.
- Senior escalation lead for high-conflict clients, including people caught in active fraud and financial loss.
- Stops account takeovers, phishing, and social engineering, including elder financial abuse, grandparent scams, and Interac e-Transfer, investment, marketplace, and social media scams.
- Achieved 100% on annual compliance audits, with full adherence to KYC/AML, regulatory, and internal controls.
- Cut resolution time by 30% by redesigning core client service workflows and retraining the team.
- Generates millions in new business annually and beats referral targets for credit cards, mortgages, and wealth products.
- Developed 50+ employees into larger roles through 1:1 coaching, adapting leadership style to each person.
- The only location with zero employee-relations issues.
Product Specialist
Mogo Financial Technology · Winnipeg, Canada
2016 – 2018
- Partnered with the Fraud Prevention team to improve fraud detection by 30%.
- Verified client identity and loan transactions in strict compliance with KYC, regulatory, and internal controls.
- Advised clients on lending and insurance products, supporting compliant, informed decisions.
Founder & Owner
Moreeny Couture · Lagos, Nigeria & Winnipeg, Canada
2012 – 2015 · 2024
- Built a bespoke clothing business from the ground up, managing operations, budgeting, and workflow.
- Hired, trained, and managed a production team, and set processes for quality, pricing, and inventory.
- Relaunched the brand in Winnipeg in 2024.