Winnipeg, Canada

Seun Sabitu

Client Experience & Risk Operations Leader

Founder & Owner of Moreeny Couture

Leading high-performing client experience teams in regulated financial services, protecting clients through strong risk and compliance controls, and turning entrepreneurial vision into reality.

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Seun Sabitu: Client Experience & Risk Operations Leader

About

A Leader Who Delivers Results

Entrepreneur & Business Owner

Founded and owns Moreeny Couture, a luxury bespoke fashion brand rooted in Nigerian artistry, designed, built, and grown from the ground up.

Financial Services & Fintech

Nearly a decade in regulated financial services and fintech, leading client experience teams of 6 to 9, stopping account takeover and social engineering fraud, and generating millions in new business annually.

People Leader

100% of the team rated engagement favorably, year over year. People ask to transfer onto the team. Developed 50+ employees into larger roles.

Nigerian Heritage

Originally from Lagos, Nigeria. She brings a global perspective, cultural richness, and a resilient entrepreneurial spirit to the teams she leads and the business she built.

Annual engagement survey

Share of her team who rated each area favorably. Same results year over year.

100%

Engagement

98%

Coaching and development

97%

Teamwork

100%

Work-life balance

96%

Organization direction

94%

Communication

Expertise

Core Strengths

Risk & Compliance

KYC/AML, account takeover, and social engineering

CX Operations

KPI management and resolution times

Performance Management

1:1 coaching and talent development

Revenue Growth

Millions in new business and cross-sell

Process Improvement

Workflow redesign and operational efficiency

Client Experience

De-escalation of high-conflict clients

Cross-Functional

Partnering with fraud, compliance and risk teams

Change Leadership

Training, enablement and transformation

Career

Professional Experience

2018-Present Winnipeg, Canada

Member Service Manager

Cambrian Credit Union

  • Leads a frontline team of 6 to 9 in a top-volume location that is consistently the highest-performing in the organization
  • Senior escalation lead for high-conflict clients, including people caught in active fraud and financial loss
  • Stops account takeovers, phishing, and social engineering, including elder financial abuse, grandparent scams, and Interac e-Transfer, investment, marketplace, and social media scams
  • Achieved 100% on annual compliance audits, with full adherence to KYC/AML, regulatory, and internal controls
  • Cut resolution time by 30% by redesigning core client service workflows and retraining the team
  • Generates millions in new business annually and beats referral KPIs for credit cards, mortgages, and wealth products
  • On the annual team survey, 100% rated engagement favorably and 97% rated teamwork favorably, with the same results year over year
  • Built a team people ask to join. Developed 50+ employees into larger roles through 1:1 coaching, adapting leadership style to the person
  • The only location with zero employee-relations issues
2016-2018 Winnipeg, Canada

Product Specialist

Mogo Financial Technology

  • Partnered with the Fraud Prevention team to improve fraud detection by 30%
  • Verified client identity and loan transactions in strict compliance with KYC, regulatory, and internal controls
  • Advised clients on lending and insurance products, improving understanding and supporting compliant, informed decisions
2012-2015 · Relaunched 2024 Lagos, Nigeria → Winnipeg, Canada

Founder & Owner

Moreeny Couture

  • Built a bespoke clothing business from the ground up in Lagos, managing all aspects of the operation
  • Hired, trained, and managed a production team, overseeing budgeting and workflow management
  • Implemented scalable processes for quality control, production efficiency, and customer satisfaction
  • Managed financial planning, pricing strategy, inventory oversight, and reinvestment decisions
  • Relaunched the brand in Winnipeg in 2024, bringing Nigerian luxury fashion to a Canadian audience

Founded & Owned by Seun Sabitu

Moreeny Couture

A luxury bespoke fashion brand born in Lagos, Nigeria, designed, built, and owned by Seun. Premium garments crafted with outstanding African artistry, serving clients who demand quality and individuality.

Bespoke Luxury

Every piece is made to measure, blending traditional Nigerian tailoring techniques with contemporary design for clients who value quality and individuality.

African Heritage

Rooted in the vibrant textile traditions of Nigeria, Moreeny Couture brings the richness of African craftsmanship to a global audience.

Entrepreneurial Vision

From concept to operating business, Seun's ability to build, manage, and grow a brand from scratch reflects the same leadership she brings to every role.

Visit moreenycouture.ca

Education

Academic Background

In Progress

Certificate in Management & Administration

University of Manitoba

Winnipeg, Canada

2012

Bachelor of Arts in English (Honours)

University of Ibadan

Ibadan, Nigeria

2008

Computer Training (Microsoft Office)

University of Ibadan

Ibadan, Nigeria

Tools

Technical Skills

Core Banking Systems Salesforce CRM Microsoft Dynamics CRM Microsoft Excel Microsoft Office Suite Microsoft Teams SharePoint Okta (SSO / MFA)